Frequently Asked Questions
Please note that we only offer house-calls for now.
Our home salon is coming soon (est. late 2026)!
House-Call Grooming
What is house-call grooming?We bring our pet shampoo, grooming equipment & expertise straight to your doorstep.
Don't worry, we also clean up the grooming areas afterwards!You'll only need to provide a bathing area with water source, grooming space, and a power outlet.
How is it different from salon grooming?1) Less Stressful for anxious pets
They'll get groomed in a familiar and private environment,
instead of sharing a social space with other pets at the salon.2) Owners can be present for the groom
Of course, we still recommend keeping a slight distance to prevent your pet from becoming distracted/ overly excited while around our sharp tools.3) Convenience!
You won't need to drive down to our physical salon & return for pick-up later.
What's the price for house-call grooming?It depends on several factors, such as the:
grooming service you request,
how much time/ distance to travel to your home,
and if there are any toll/ parking fees.The prices for our house-calls will be slightly higher than our salon grooming prices to compensate for the above factors.
We hope you understand!
Why do you only accept house-calls for small dogs/ cats?Bigger dogs require heavier duty equipment (sturdier grooming tables, stronger or more than one blow-dryer, etc.)At the moment, we can only transport lighter equipment that are better-suited for grooming smaller breeds.We get your frustration and are really sorry about this!
That said, medium to bigger-sized dogs are always welcome to get groomed at our salon.
General Grooming
How often does my pet need grooming?It depends on your pet's breed, age, and health.For dogs, regular grooming helps with managing sheds/ overall hygiene & preventing painful matting.
We usually recommend anywhere between fortnightly to monthly grooms.Most cats do not need regular grooms, but some medium-long-haired breeds can benefit from a bath about every 1 to 2 months.
What is the difference between a "Basic" and "Full" groom?Basic Groom: Includes a bath, blow-dry, brush-out, nail trim, ear cleaning, paw-pad shave, and private area/face trim. Ideal for in-between full grooms.
Full Groom: Includes all Basic Groom services plus a full-body haircut.
What if my pet has matting? Why do you charge extra to remove mats/ tangles?Mats can tug on the skin and cut off blood circulation.
We charge extra because the de-matting process takes longer & requires more caution.
The process also dulls our scissors and blades, which then need replacing or expensive repairing/ sharpening services.Please note: Exact pricing is quoted right before grooming services are performed.
We'll assess your pet's size, coat condition, and your grooming requests to provide an appropriate price.
Do you cage pets?We do have holding cages if a pet needs to wait for pick ups/ slight appointment overlaps.However, we try to avoid caging pets for extended periods to prevent their discomfort/ them potentially soiling (pooping or peeing on) themselves after grooming.Because of this, we kindly ask that owners pick up pets within 2 hours after we notify you of grooming completion.
Salon Grooming (Coming Soon)
How long does a groom take? Can I wait in the salon?Typically 2 to 4 hours, depending on your pet's size, coat condition, and behaviour.And no, sorry! We discourage owners from staying, as it may distract your pet/ the other pet(s) at the salon. It'll be harder for us to safely use sharp tools.
Do I bring anything when dropping my pet off for grooming?A diaper, please!
This will prevent your freshly-showered pet from soiling themselves! Especially if you're collecting your pet a little later after the groom.
Diapers are available for purchase on-site if needed 👍You can also bring some food/ snacks for your pet (we don't provide food at our salon).
Pre-Grooming
Should I do anything before my appointment?Yes! Take your dog for a walk beforehand. Giving them a chance to potty and burn off some energy helps them stay calmer for grooming.
Can I book multiple pets at once?Absolutely! Let us know you are sending over two or more pets when booking through our WhatsApp. That way, we can allocate appointment slots accordingly.
What is your salon's cancellation policy?An RM20 non-refundable deposit will be charged after your salon appointment is confirmed. This will NOT be refunded if you cancel/ don’t show up for your appointment.We understand things come up! To avoid losing your deposit, please call/ text to reschedule any time before your appointment date, or during the 15 minutes grace period after your appointment start time.
PSST!!! See our full terms & conditions for grooming and boarding by clicking "Our Services" on the main page.
Lots of love, Bubbles & Blankets xx.